Privacy Policy

This Privacy Policy explains how Cholaka (“Cholaka”, “we”, “us”, or “our”) collects, uses, shares, and protects information when you use our AI-powered social media management platform (the “Service”), including when you connect accounts from platforms such as Facebook, Instagram, and TikTok. By using the Service, you agree to the practices described here.

1. Information we collect

Information you provide

• Account details such as your name, email address, and password (or authentication handled by our identity provider).
• Billing information you submit when subscribing to a paid plan.
• Content you create or upload, including posts, captions, images, videos, and messages.
• Support requests and other communications you send us.

Information from connected platforms

When you connect a social media account, you authorize us to access certain data through the platform’s official APIs. Depending on the platform and the permissions you grant, this may include:

• Basic profile and account details (for example, account ID, username, display name, and profile picture).
• Access tokens that let us act on your behalf to publish content and read engagement data.
• Content and its metadata, such as posts, comments, direct messages, and captions.
• Analytics and insights such as views, reach, likes, comments, shares, and follower metrics.

Information collected automatically

• Usage data, log data, device and browser information, and approximate location derived from your IP address.
• Cookies and similar technologies used to keep you signed in and to operate the Service.

2. How we use information

We use the information we collect to:

• provide, operate, and maintain the Service;
• publish and schedule content, manage messages and comments, and run automated replies on the accounts you connect;
• generate content and suggestions using artificial intelligence features you choose to use;
• display analytics and insights about your connected accounts;
• process payments and manage subscriptions;
• secure the Service, prevent abuse, and comply with legal obligations; and
• communicate with you about the Service and support requests.

3. Data from TikTok and other platforms

We access data from TikTok and other connected platforms only to provide features you request, and we handle that data in accordance with each platform’s developer requirements, including the TikTok Developer Terms. We do not sell platform data, and we do not use it for advertising profiling or any purpose unrelated to operating the Service on your behalf. Data obtained from a connected platform is used only to deliver the specific functionality you enable, such as publishing content, retrieving engagement metrics, or managing messages.

4. How we share information

We do not sell your personal information. We share information only as needed to run the Service:

• Connected platforms: we send content and requests to the platforms you connect (for example, to publish a post or reply to a message).
• Service providers: we use trusted vendors for hosting, authentication, payment processing, and AI content generation, who may process data on our behalf under confidentiality obligations.
• Legal & safety: we may disclose information to comply with law, enforce our terms, or protect the rights, safety, and security of Cholaka and its users.

5. Data retention

We retain your information for as long as your account is active or as needed to provide the Service. Data obtained from connected platforms is retained only as long as necessary to provide the relevant features. When you disconnect an account or delete your Cholaka account, we delete or de-identify the associated platform data within a reasonable period, except where we are required to retain it to comply with legal obligations.

6. Your choices & rights

• Disconnect accounts: you can disconnect any connected platform at any time from your Cholaka settings, which revokes our access tokens for that account.
• Revoke access on the platform: you can also revoke Cholaka’s access directly from the connected platform’s app or security settings.
• Access, correction & deletion: you may request access to, correction of, or deletion of your personal data by contacting us.
• Account deletion: deleting your account removes your data as described in the Data retention section above.

7. Security

We use administrative, technical, and organizational measures to protect your information, including encryption of data in transit and secure storage of access tokens. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Children’s privacy

The Service is not intended for individuals under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

9. International transfers

Your information may be processed and stored in countries other than your own. Where required, we take steps to ensure appropriate safeguards are in place for such transfers.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date above and, where appropriate, notify you. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.

11. Contact us

If you have questions or requests regarding this Privacy Policy or your data, contact us at support@cholaka.com.